Annual National NHS England Patient Survey

Over the coming weeks some of our patients will receive a GP Patient Survey.  This survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK and the results show how people feel about their GP practice.

The GP Patient Survey is an England-wide annual survey that provides rich data for different audiences. The survey is used as a key source of insight across organisations and it provides significant information on patients’ experience of general practice.

The GPPS is the only patient experience survey that’s standardised across the country. Sound, statistically-valid results are available for most practices in the UK (wherever enough patients have responded).  The results cover all aspects of patient experience, including staff (GPs, nurses and reception) and systems (telephone, appointment booking and out of hours care).

The Friarsgate Practice uses the data from this annual questionnaire to better understand and support our patients and local services, feed into decisions about investment in service provision and also to help us to better understand the experiences of patients with different long term conditions.  The entire team meet to discuss the results of the survey to make sure everyone has a better understanding of patient experience when contacting and/ or attending the practice.

This information from this survey is invaluable to practices when making important decisions and so if you receive one of these surveys in the post please do your best to answer the questions honestly and return the survey in the stamped addressed envelope provided.

 Thank you in advance for your assistance.