Practice charter

This practice is dedicated to a high quality of health care in meeting the needs of our patients.


  • Have a right to be greeted in a welcoming manner and a right to confidentiality
  • Should be seen within 30 minutes of their appointment time.
  • Will receive an explanation for any unreasonable delay in seeing a doctor.
  • Have a right to ask and have answers to questions regarding their health, in particular - Any illness and its varied forms of treatment: Side effects of such treatment: Natural history and progression of illness: How to avoid illness or prevent its recurrence.

The Practice:

  • Will provide access to other health care professionals, where necessary.
  • Will offer health screening & advice to promote good health and avoid illness.
  • Will inform patients of changes and developments within the practice.
  • Will receive suggestions and complaints from patients and deal with them promptly.

Repeat Prescriptions:

  • Repeat prescriptions will be processed and available for collection within two full working days.

Home Visits:

  • Home visits for acute problems will be carried out by the visiting doctor of the day but more long term/chronic problems will be dealt with by the patient’s own GP.

With These Rights Come Responsibilities.


  • Responsibility for keeping an appointment, or cancelling it with adequate notice, rests with the patient. Appointments are for ONE patient and delays can be avoided by booking a second appointment if another family member needs to see a doctor.
  • Requests for repeat prescriptions should be made in good time.
  • Home visits are necessary for the housebound and seriously ill. Patients should thus attend the surgery, unless prevented from doing so by the severity of their illness or infirmity.

Out of Hours Visits should only be requested if they are felt to be truly necessary.

As the receptionist should treat the patient with courtesy, likewise, the patient should treat the receptionist with the same courtesy.

EACH PATIENT HAS RESPONSIBILITY FOR HIS/HER OWN HEALTH and should take appropriate action (with advice, if necessary) to prevent ill health, e.g. by not smoking.