If, for any reason, you will not be attending an appointment you have made, please cancel so that we are able to offer your appointment to someone else. Each week a large number of patients fail to attend their booked appointment which cannot then be used by others.
There are a number of ways in which you can cancel an appointment:
Online – register with Online Access to book appointments, order prescriptions and manage your patient record
Telephone the surgery on 01962 871730 and speak with our Reception Team*
Drop in to either of our surgeries and speak with the Reception Team in person
If you had a txt reminder, reply CANCEL to the number on the message
If cancelling an appointment on the day – please press option 1 to speak to our appointments team
If cancelling an appointment in the future – choose option 2 to go through to the cancellation message line, without having to wait in a queue. This also means you can call when the surgery is closed to cancel appointments.
Call when the surgery is closed to go through to our cancellation message line.